Information We Collect

We may collect personal information that you voluntarily provide when you contact us, book an appointment, request an assessment, inquire about a vehicle, submit a message, or otherwise communicate with S & V Motors.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Vehicle make, model, year, or other vehicle information
• Information about the services or repairs you require
• Appointment and scheduling information
• Information about a vehicle you are interested in purchasing
• Information included in your inquiry or message
• Payment or billing information where applicable
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

S & V Motors may collect and use personal information for purposes including:

• Responding to service inquiries and requests
• Scheduling appointments and vehicle assessments
• Understanding your vehicle and repair requirements
• Diagnosing and servicing vehicles
• Preparing estimates or service recommendations
• Providing automotive repair and maintenance services
• Responding to used vehicle inquiries
• Communicating with customers and prospective customers
• Processing purchases and payments where applicable
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Vehicle and Service Information

Information about your vehicle, including its make, model, year, maintenance history, repair requirements, or other service details, may be collected when necessary to diagnose issues, provide estimates, schedule work, and complete requested services.

Information provided about a vehicle you are interested in purchasing may be used to respond to your inquiry and assist with the sales process.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Consent

By providing personal information through our website, booking an appointment, requesting an assessment, submitting a vehicle inquiry, or otherwise providing information to S & V Motors, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, schedule service, or provide requested products or services.

Disclosure of Personal Information

S & V Motors does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to operate our website, provide automotive services, process inquiries, or conduct our business. This may include disclosure to:
• Employees, technicians, and authorized representatives who require the information to perform their duties• Website hosting, technology, communications, analytics, and other service providers• Parts suppliers, manufacturers, contractors, or service partners where reasonably necessary to provide requested services• Vehicle sales or financing partners where applicable• Payment processors where applicable• Professional advisors where reasonably necessary• Government authorities, regulatory bodies, courts, insurers, or law enforcement where required or permitted by law• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
S & V Motors is AMVIC Licensed and provides automotive repair and used vehicle sales services in Alberta.
We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including social media platforms, vehicle-related services, payment providers, review platforms, and other external resources.

The website includes links to Facebook and Instagram and may use third-party services to support website functionality.

Once you leave the S & V Motors website and access an external website or service, that provider’s privacy policy and terms may apply. S & V Motors is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

S & V Motors takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, schedule and provide services, process vehicle sales, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information S & V Motors holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
S & V Motors1115 48 Ave SE, Bay 9Calgary, Alberta T2G 2A7CanadaPhone: 403-404-4666Email: moc.liamtoh%40rotomvs
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

S & V Motors may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or S & V Motors’ website privacy practices, please contact:
S & V Motors1115 48 Ave SE, Bay 9Calgary, Alberta T2G 2A7CanadaPhone: 403-404-4666Email: moc.liamtoh%40rotomvs